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SUMMARY:U!Innovate: online introduction to service design
DESCRIPTION:Develop smarter\, more sustainable services using practical design thinking tools. Understand how to create solutions that genuinely respond to people’s needs and contexts. \nIf you want to strengthen your impact in any academic or administrative role\, this training is for you. \nLearning outcomes: \n \nThe participant will \n\nbe able to articulate what service design is\, why it matters\, and how it applies to both administrative and academic roles.\nbe able to evaluate a current university service and pinpoint elements that contribute to service failure or inefficiency.\ndemonstrate how involving diverse users and stakeholders leads to more equitable\, effective\, and adaptable services.\nbe able to explain how the design thinking process enhances problem-solving by enabling deeper understanding of user needs and generating more effective service solutions.\n\nContent: \n\nIntroduction to Design Thinking process\nWhy Service Design?\nThe importance of Customer Research\nHow to Ideate\nPrototyping and Testing Ideas\nBonus: How to assess services- using Lou Downs book “Good Services”*\n\nAudience: \n\nAcademic staff\nNon-Academic staff\n\nPre-course Actions: \n\nReadings sent by email\nBring to the course a service that struggles in your unit or a problem that you struggle with.\n\nPractical information: \n\nThe course will be facilitated online\, on 9 Jan 2026 from 2.00 pm – 5.00 pm EET\nLanguage: English\nTrainer: Pamela Spokes (Metropolia UAS)\n\nRegister here.
URL:https://ureka.eu/all-events/uinnovate-introduction-to-service-design-online/
LOCATION:online MS Teams
CATEGORIES:Staff Training
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