Courses

IT business alignment

Course overview

This course enables students to:

  • analyse, design, and visualise business processes using BPMN.
  • understand and bridge the gap between IT and business.
  • apply ERP, CRM, and SAP concepts.
  • manage projects using professional methodologies and tools.

Course content

Topics that are covered in this course:

  • The role of ICT in a company.
  • The gap between ICT and business – how can this gap be bridged?
  • The ITIL framework.
  • The concept service Level agreement.
  • Processes: incident management, change management, problem management, service management.
  • Most important business processes.
  • What is a project, what are the objectives of project working?
  • Business Model Canvas.
  • Introduction in BPMN and process modeling.
  • Advantages and disadvantages of an ERP, CRM.
  • Introduction in SAP.
  • Basic processes in SAP ERP and CRM.
  • Architecture and integration capabilities of SAP.

Learning outcomes

After successfully completing of course, participants can:

  • independently design and visualize a complex process using BPMN after elicitation.
  • analyze and map business processes.
  • defend their own design of a business process.
  • understand business processes and visualize simple and existing processes using BPMN.
  • explain the basic processes of the IT organization (based on ITIL).
  • explain and illustrate the gap between IT and Business.
  • explain the possibilities for integrating processes in various systems such as ERP and CRM.
  • explain the scope and objectives of ERP.
  • explain the scope, objectives, and basic functionalities of CRM.
  • explain the different modules of SAP ERP and their interrelationships.
  • explain how ICT operates within a business environment.
  • execute a basic process in SAP (order to cash / purchase to pay).
  • interpret and explain a business canvas.
  • define and situate the concepts of service catalog and SLA.
  • apply project methodology and create an action plan, project plan, and risk analysis for a simple project.

Enrollment

The enrollment link will be available at the end of June 2026.

Course information

Category

Digital skills

Format

Online

Target groups

U!REKA students

Academic year

Starting month

Language

English

Duration​

A semester

Organising institution​

HOGENT University of Applied Sciences and Arts

Places reserved for U!REKA participants​

Limited

Assessment

Online assessment

Credit/degree/certificate

3 ECTS

Course fee

None

Prerequisites

N/A
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