1. Introduction to Quality in Health. Concepts and perspectives.
   1.1. Accreditation models and certification systems in the health sector.
   1.2. Health audits.
   1.3. Tools for continuous improvement.
2. Good practices in Community Pharmacy (CP)
   2.1. Management, organization and operation of a CP.
   2.2. Management of services provided in and by the CP.
   2.3. Standards of medications dispensing.
   2.4. Organization of prescriptions.
3. Good practices in Hospital Pharmacy (HP)
   3.1. Planning and organization of HP.
   3.2. Process of medication management.
   3.3. Circuits and systems of drug distribution.
   3.4. Quality control in the process of medication management.
   3.4.1. Good practices in the process of medication management.
4. Patient safety and medication safety.
   4.1. Good practices in medication safety.
   

Teaching methodologies:

• We will use flexible and diversified teaching methodologies that contribute to the consistency of learning objectives, contents and competences to be acquired.
• We will expose theoretical contents orally and illustrate them with case studies. Furthermore, we will analyse and discuss relevant papers and articles.
• In practical classes we will apply the demonstrative method with simulations of good practice in pharmacy and learning methodology by solving problems.

Evaluation methodologies:

• Evaluation distributed throughout the semester: three individual written tests (arithmetic mean)
• Evaluation by exam: Individual written test
• To pass the course, a score ≥ 9.5 values obtained is needed.